I call the patient back (sometimes seriously embarrassing myself with mispronouncing names). Some common techniques to deal with this are to
- make eye contact and ask "are you ready? come with me"
- call the patient by just their first name, or Mr. or Mrs. (last name) based on which is easier to pronounce
When I bring the patient back to the room I introduce myself as the technician. I still feel awkward calling myself a technician. I feel like I should be repairing a car or computer or something...
As a healthcare professional I deal with people all day long. As an introvert, this is a very tiring thing! But, the patients always keep things interesting and the majority are friendly. I am always amazed when I find myself telling my life story to random strangers - some people just know how to ask the right questions!
I use a lot of equipment when I do my initial patient work-up. The first thing I will hand the patient is the occulder.
|Me, back in the Doc Plot days (source)|
Every time we will start by checking your vision, Believe it or not people will complain that we have to do this. I'm sorry but even if you were just here yesterday we HAVE to make sure you can see, you're at the eye doctor!! I turn on the projector and have the patient read lines off the Snellen eye chart. When they can't got any further I have them use the pinholes which can sometimes help (like squinting). Up close, we use a Jaeger reading card:
Then I go on and check your pupils, by shining a light in your eyes and watching to make sure they are round and react equally. By shining my light from the side, I can check angles. Closed angles create shadows and that is part of a check for glaucoma. Then I will have you follow my light to check motility of the eyes. Your eyes should be able to move in all the directions. Finally we do a peripheral vision test. I have the patient cover one eye and look at my nose. Without looking at my fingers, I ask the patient to tell me how many fingers I am holding up in each of the 4 quadrants.